|When you use Lymous, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
Last modified: April 1, 2021
Effective date: April 1, 2021
This notice applies to users of Lymous’s services anywhere in the world, including users of Lymous’s apps, websites, features, or other services.
|This notice describes how Lymous collect and use personal data. This notice applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy notice. This notice specifically applies to:
All those subject to this notice are referred to as ‘users’ in this notice.
In addition, please note the following:
|B. Data controller and transfer
Lymous is the data controller for the personal data collected in connection with use of Lymous’s services anywhere.
|Lymous. is the data controller for the personal data collected in connection with use of Lymous’s services anywhere.
|A. The data we collect
|The following data is collected by or on behalf of Lymous:
1- Data provided by users. This includes:
|B. How we use personal data
Lymous collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:
|Lymous uses the data it collects for purposes including:
1- Providing services and features. Lymous uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
5- Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery persons may call a delivery recipient with information about their order.
6- Marketing. Lymous may use the data we collect to market our services to our users. This includes sending users communications about Lymous services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
We may also send communications to our users about products and services offered by Lymous partners. For example, if a user has placed an Lymous Eats order, we may provide recommendations, promotions, or ads about similar food offered by other Lymous partners. Although we may send users communications about Lymous partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Lymous’s services, and user preferences and settings.
We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Lymous has notified some users by email of ballot measures or pending legislation relating to the availability of Lymous’s services in those users’ areas.
7- Non-marketing communications. Lymous may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Lymous or its partners.
8- Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Lymous’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
9- Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
|C. Cookies and third-party technologies
|D. Data sharing and disclosure
Some of Lymous’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
|Lymous may share the data we collect:
1- With other users
This includes sharing:
This includes sharing data with:
Questions or comments from users submitted through public forums such as Lymous blogs and Lymous social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
4- With the Lymous account owner
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Lymous processes and stores data in the United States on behalf of its international subsidiaries and affiliates.
6- With Lymous service providers and business partners
Lymous provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Lymous may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Lymous’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8- With consent
Lymous may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
|E. Data retention and deletion
Lymous retains user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. Lymous may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy.
|Lymous retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Lymous app, or through Lymous’s website.
Following an account deletion request, Lymous deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and delivery recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
|F. Grounds for processing
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Lymous’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
|We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
A- To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of Lymous’s apps. We also use usage data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Lymous’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
C- To fulfill Lymous’s legal obligations
For example, Lymous is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips and deliveries, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.
Lymous may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes. Lymous may also share information with public health authorities where required or permitted by law. For more information about such sharing, please see Lymous’s Guidelines for Law Enforcement Authorities - United States, Guidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents.
D- With consent
Lymous may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.
|Lymous enables users to access and control the data that Lymous collects, including through:
|A- Privacy settings
Settings menus in the Lymous app for riders give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Lymous. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Riders may enable or disallow Lymous to collect location data from their mobile devices through the Settings > Privacy menus in the Lymous app. Riders and delivery recipients can enable or disallow such collections through the settings on their mobile device.
Riders may enable or disable this feature through the Settings > Privacy menus in the Lymous app.
Riders may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the Lymous app.
B- Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Lymous app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Lymous app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C- Ratings look-up
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the Lymous app.
Drivers can see their average rating after tapping their profile photo in the Lymous Driver app.
Delivery persons are also rated by delivery recipients and restaurant partners. Click here for more information.
D- Marketing opt-outs
Users may opt out of receiving promotional emails from Lymous. Users may also opt out of receiving emails and other messages from Lymous by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
E- User data requests
Lymous provides users with a variety of ways to learn about, control, and submit questions and comments about Lymous’s handling of their data.